the Clandestine Underground - Our Story
About The Clandestine Underground
Welcome to The Clandestine Underground! Your hidden haven for one-of-a-kind style and conscious living.
Founded in 2020 by a lifelong creative with a background in art and a degree in fashion merchandising, The Clandestine Underground was built on years of fashion study and a career in retail merchandising. This experience, combined with a passion for originality and a commitment to sustainability, laid the foundation for a brand that’s more than just clothing, it’s a creative rebellion and a promise to do things differently.
Our Ethos
Eclectic & Original:
At our core, we celebrate individuality through eclectic, retro-inspired pieces that blur the lines between vintage nostalgia and modern edge. Our specialty? Effortlessly cool, regular fit and oversized graphic tees, sweatshirts, and statement layers that turn everyday outfits into a canvas for self-expression. Each design is imagined in-house, ensuring that what you wear is truly yours and no one else’s.
Handcrafted with Heart:
From the first sketch to the final press, every piece is a labor of love. We hand-design and hand-press our graphics in small batches, honoring the slow fashion movement and the art of true craftsmanship. As a proudly small, woman-owned business, we pour our time, creativity, and care into every garment so that it feels personal — because it is.
Sustainable by Design:
We believe great style shouldn’t cost the Earth. Our collections use eco-friendly materials like natural cotton and recycled fibers, and our packaging is 100% curbside recyclable, compostable, or naturally biodegradable. By producing thoughtfully and reducing waste wherever we can, we’re committed to building a future where fashion treads lightly.
Driven by Purpose:
The Clandestine Underground stands for more than just clothes, it’s our way to give back. We donate a portion of every sale (3–10%) to charities supporting animal welfare, social justice, environmental conservation, and women’s empowerment. When you shop with us, you’re helping fund real change and communities in need.
Join the Underground:
The Clandestine Underground is not just a brand, it’s a community for those who crave authentic style and care about the world they live in. Born from a desire to carve out a creative space and lift up local businesses, we invite you to stand with us: wear your individuality boldly, shop responsibly, and help fashion become a force for good.
Welcome to the underground. We’re glad you’re here.
A FEW OF THE CHARITIES AND ORGANIZATIONS WE HAVE DONATED TO:
GENERAL FAQ'S
If you have a question we did not answer please refer to our Contact Us section to speak to a customer service representative.
ORDERING & SHIPPING
ORDERING & SHIPPING
Q: How long will my order take to ship?
A: Most items ship within 2–3 business days. Made-to-order and personalized artwork typically take 4–5 business days. You’ll receive an email with tracking info once your order is on the way.
Q: Do you ship internationally?
A: Yes! We ship worldwide using DHL, USPS, and UPS. Please note: duties and taxes are not included at checkout and are the responsibility of the customer. Delivery times vary by location.
Q: Do you offer expedited shipping?
A: Yes — we offer standard (2–8 business days) and expedited (1–3 business days) options at checkout.
RETURNS & EXCHANGES
RETURNS & EXCHANGES
Q: How do I start a return or exchange?
A: Log in to your account on our website, go to My Account → Orders, and select the order you’d like to return or exchange. Choose the return/exchange option, add your reason, and if you’re exchanging, include your preferred size in the comments.
Q: Do you cover return shipping?
A: We don’t cover return shipping costs. For returns, the label fee (typically $4–$6) is deducted from your store credit. For exchanges, you’ll receive an invoice for the return shipping label before we send your new size.
Q: When will I receive my store credit or exchange?
A: Once we receive your return, you’ll get store credit issued to your account, or your exchanged item will ship out.
ORIGINAL DESIGN SIZING / FIT
ORIGINAL DESIGN SIZING / FIT
Q: How do your oversized t-shirts and sweatshirts fit?
A: All shirts and sweatshirts are a unisex oversized fit, designed for a relaxed look. Here’s our sizing guide:
- XS/S = fits like a Unisex Large
- S/M = fits like a Unisex X-Large
- L/XL = fits like a Unisex XX-Large
- 2XL/3XL = fits like a Unisex XXX-Large
If you prefer a more fitted look, we recommend sizing down.
STORE CREDIT / PAYMENTS
STORE CREDIT / PAYMENTS
Q: How do I use my store credit?
A: Log into your account (or ShopPay if that’s how you checked out). At checkout, you’ll see a Store Credit section where you can apply it toward your new order.
Q: Do you offer refunds?
A: We currently only offer store credit or even exchanges (all sale items are final sale).
PRODUCT INFORMATION & CARE
PRODUCT INFORMATION & CARE
Q: Where are your products made?
A: Many of our original designs are made in the USA or in WRAP-certified factories abroad. We carefully source to ensure ethical and sustainable production.
Q: How should I wash my tees/sweatshirts?
A: For best results, machine wash cold and tumble dry low. This helps preserve the garment’s quality and print.
Q: Do you restock items once they sell out?
A: Some bestsellers are restocked, but many of our drops are limited edition. If you love something, we recommend grabbing it while you can!
GENERAL QUESTIONS
GENERAL QUESTIONS
Q: Do you offer wholesale?
Yes! We wholesale through platforms like Faire and FashionGo, but we’d love for you to shop directly through our wholesale portal for the best pricing and perks.
Q: Do you support causes?
A: Absolutely. A percentage of our proceeds support animal rescue, social justice, environmental conservation, and women’s empowerment. You can head to our Sustainability FAQ page for more information our sustainability efforts and some places we donate to.
